Privacy Policy

Effective Date: 05-09-2025
Last Updated: 05-09-2025

Voixy.ai is a product owned and operated by OCUSS LLC (“OCUSS”, “we”, “our”, or “us”). We are committed to safeguarding your privacy and ensuring your personal data is handled with transparency and care. This Privacy Policy explains how we collect, use, and protect your information when you use Voixy.ai and related services.

1. Information We Collect

a. Personal Information

When you register or use our services, we may collect:

• Name, email address, and phone number

• Company or organization details

• Billing and payment information

b. Usage Data

We automatically collect data to improve service quality, including:

• Voice call logs and recordings (when enabled)

• AI Voice Agent interactions, campaign usage

• Time spent on platform, click behavior

• We do not use any data obtained from Google Workspace APIs to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models.

c. Technical Data

Collected through cookies and analytics tools:

• IP address, device type, browser version

• Referring URLs and geolocation

2. How We Use Your Information

We use your information to:

• Provide and enhance Voixy.ai services

• Manage user accounts and subscriptions

• Process payments and credits

• Maintain call records, logs, and summaries

• Deliver customer support and notify you of updates

• Ensure compliance with legal obligations

3. Call Data & Recordings

Voixy.ai records call audio and metadata where applicable, only for:

• Quality assurance

• AI Agent accuracy

• Troubleshooting and cost transparency
  Users may delete or request access to call data from their dashboard.

4. Third-Party Sharing

We do not sell your personal data. We may share data with:

• Third-party services like voice providers (OpenAI, ElevenLabs, Rime, etc.)

• Payment processors

• Legal authorities (if required by law)

All partners are contractually obligated to protect your data.

5. Data Security & Storage

OCUSS uses best-in-class security protocols including:

• Data encryption in transit

• Access control and audit logging

• Regular infrastructure reviews

While no system is foolproof, we strive to prevent unauthorized access.

6. Your Privacy Rights

You may:

• Access, correct, or delete your personal data

• Request to export call records or data logs

• Opt out of communications or revoke permissions

• Request full account deletion

Contact us at support@occus.com to exercise these rights.

7. Cookies & Analytics

We use cookies for functional and analytical purposes. You can manage cookies through your browser. Disabling them may affect service quality.

8. International Data Transfers

Voixy.ai is hosted on cloud infrastructure that may process data in multiple countries. By using our platform, you consent to such transfers.

9. Children’s Privacy

Voixy.ai is not intended for children under 13. We do not knowingly collect data from minors.

10. Changes to This Policy

We may periodically update this Privacy Policy. Material changes will be posted on our site with a new effective date.

11. Contact Us

For any questions or requests related to this Privacy Policy:

Email: support@occus.com
Website: https://occus.com
Product Site: https://voixy.ai